Comments:
Customer service is excellent. I had the machine for over 1 year and it started to leak. I called the customer service and they sent me a brand new one within a week. I had several more expensive machines and they did not make the constant quality of espresso as this one does.
Comments:
I have owned this machine for almost 3 1/2 years and have never had a problem. I was amazed to see other people have had leakers. Mine has never leaked at all. I am very satified with my unit. I paid just over $80 for it new on e-bay. The one odd thing about it is that the steamer does not always perform with consistent pressure. One day it might take me an additional 30 seconds to get the same results as the day before. That has been a minor irritant, but over-all I am satisfied with the performance of the unit.
Comments:
This machine is pretty bad. It leaks and when you try to froth the wand does not move it is really inconvenient. They are in Australia but have a toll free # in U.S. but all you get is a recording. No help at all. This was not a cheap maker either.
QuickTake:
Pros: Looks nice
Cons: Leaks, Poor customer service, Frother does not move
Comments:
If you push this machine too hard, it fails dismally, leaking in numerous places. I had to replace the machine 3 times in 18 months. Breville customer service is poor to non-existent. If you are content with second best, this machine is for you. Also, be careful of the tiny little hole jamming up with a stray coffee ground and then hot water bursting out everywhere when you try to remove the handle.
Comments:
I purchased this machine after having used a 50.00 Krups "Expresso" maker for several years. This unit is absolutely light years ahead of what I had. It is extremely easy to clean and equally easy to use.
The removable water container is very convenient to fill and the overall design of this product is excellent.
If you are looking for a good Expresso machine and don't have the "big-bucks" for the higher end units, this is as close as you'll need to get.
QuickTake:
Pros: Very easy to use and set up. Makes very good Expresso
Cons: None to date
Recommended: Yes
Has Owned Product: 2 Month(s)
alaTest.co.uk Professional Review.
Review summary of Breville Cafe Roma ESP8XL Espresso Maker
by alaTest
Comments:
alaTest has collected and analysed 203 reviews of Breville Cafe Roma ESP8XL Espresso Maker from international magazines and websites....
Review Verdict: Users rate this product 80/100. Comparing these reviews to 20237 other Coffee & Espresso Makers reviews gives this product an overall alaScore™ 74/100 = Good.
...
Customer service is excellent. I had the machine for over 1 year and it started to leak. I called the customer service and they sent me a brand new one within a week. I had several more expensive machines and they did not make the constant quality of espresso as this one does.